Hello Casino Reviews Of Promotions & Bonuses
Our Hello Review found that the main thing new customers look for when they are looking at new online casinos to use is how they will be treated. They want to be welcomed with open arms filled with great welcome bonus packages and they want to make sure that the offers don’t just stop after the first deposit.
Our Hello Review found that the Hello Casino welcome bonus ad says: “Signing up only takes a moment and in just one step you’ll receive your amazing welcome bonus.” Sounds great, doesn’t it? Well not if you don’t know what the welcome bonus actually is, as they don’t clearly display it.
If you scroll to the bottom of the web page you will find the bonus terms link, which allows you to actually see what the welcome bonus is. You can get a bonus of up to £100, but it doesn’t tell you how you can receive that bonus, it could be 100%; it could be 200%. It doesn’t even say what the minimum deposit required is, although judging by the minimum deposit requirements it’s £10.
There are more bonuses promised – for example, you will get free cash and free spins for just no reason at all, or after you deposit. But it probably sounds too good to be true.
Hello Casino Review Best Games To Play
Our Hello Reviews found that when you use Hello Casino, you are able to access a huge catalogue of games, which does make up for its mysterious bonus policy. It has access to a lot of NetEnt games, but frustratingly it does not have a lot of the branded NetEnt games, which are on a lot of other online casino websites. They only seem to have the Aliens branded slots games, meaning they are missing loads of great ones such as Guns N’ Roses, South Park, Bridesmaids and many more. This is a huge disappointment if you are a fan of the NetEnt games, as you would expect any online casino website associated with the software provider to have a fantastic selection of games.
Hello Casino do, though, boast a great selection of table games, made even better by the option of a live casino. This is a great addition to the roster, and it’s becoming an increasingly popular way of online gambling, as it adds a real experience but you don’t have to leave your home. The live casino games are probably the best, as you can access pretty similar (slots) games on many other different casino websites.
Hello Reviews of Software & Gaming Graphics
Our Hello Reviews found that the gaming graphics of Hello Casino are nothing to shout about. Hello Casino uses NetEnt gaming, NYX gaming group, and White Hat gaming as their games providers, so you would expect the games to be of a high quality, but there’s nothing too groundbreaking about the games here. The games run smoothly, no matter what device you are using, whether that’s desktop or mobile.
Their website has two mobile app logos at the bottom of the webpage, both Apple and Android. Given this you’d think that they have both an Apple iOS app and an Android app. But this doesn’t seem to be the case at all. If you click on either of those logos, almost nothing happens, you are just returned to top of the page. Perhaps they are broken links? If you search the Apple or the Android app store for Hello Casino, nothing comes up except the apps for other online casino websites, with the top hit being the Prospect Hall app. When asked on the live chat they said the logos were there to signify the website was compatible with iOS and Android operating systems, which is a bit misleading.
Hello Review Of Online Support
Most reputable and good online casino websites will provide their customers with easy and efficient ways to contact them if their customers have a query or question that they want an answer to and, for the most part, this is a standard practice that Hello Casino adheres to.
An online live chat support system is one of the best ways that an online casino website can interact with their customers and Hello Casino has one, it’s a permanent logo displayed on every webpage that if you click on a chat box appears ready for you to use. Once you click on the live chat logo you are entered into a queue, with the wait time listed as one minute. The website suggests that support is available 24/7, which, in theory is brilliant, as queries can be answered whatever time of the day you log on to the site. However, in practice, it’s hard to know how responsive live chat is as certain times of the day. Should your enquiry be less urgent, you can always email Happy Casino. They promise to reply within 24 hours. The site also suggests that they can be contacted through phone or by Skype, although it’s not immediately obvious how players go about doing this, as there are no contact details listed on the support page.
Hello Casino Deposits & Withdrawals
You can find all the deposit information that Hello Casino has to offer under the ‘Banking’ section of their website. They have an extensive list of services you can use to deposit your money, which is always good. Only PayPal are excluded from list of ways you can deposit; Visa, MasterCard, iDeal, Trustly, GiroPay, PaySafe Card are all catered for. In total, there are 16 services, which are all displayed on the Hello Casino website. A minimum of €10 is required to deposit funds into your Hello Casino account.
When depositing money into your Hello Casino account, you must use the currency of the country you are registered in. This could be a bit annoying if you don’t use euros as that is the currency Hello Casino use as a default. If the currency you have deposited with isn’t available to withdraw, you will have to use US dollars.
If you want to deposit more than £2,000 in any 24 hour period, you will probably be asked for verification, so if you are an online casino player that plays with a lot of money, this might be a problem for you.
Only a quarter of the accepted deposit methods can be used to withdraw funding. These are bank wire, Neteller, Skrill and Visa. Read on to the payout policy section of this Hello Casino review to see the restrictions.
Hello Casino Payout Policy
You can only use four out of the 16 ways of depositing your money to withdraw your winnings, which can be quite frustrating. The minimum withdrawal fee is also over double the deposit fee of €10. You have to request a withdrawal of at least €25, which isn’t bad, but it definitely isn’t the best minimum available.
When withdrawing money from your Hello Casino account, you may be asked for some verification of identification, however the terms and conditions are not clear on when this would apply. However, you may be asked for proof of your debit or credit card, if you’ve used that to deposit and withdraw money. In addition to a copy of a photographic identification such as a passport or driving license, and a document that confirms your living address for the past three months which may be a bank statement or a utility bill, in this increasingly paperless age that could be a problem.
To withdraw money, you must have made a minimum of one purchase on the Hello Casino website.
Frustratingly the website doesn’t have any clear information on how long it takes the money to reach your account after you have requested a withdrawal. Quite a lot of sites usually give at least an estimation of how long it takes, so this could put players looking for quick winnings off from signing up to Hello Casino.
Hello Reviews of Pros & Cons
With Hello Casino, there are very few pros in comparison to cons. One of the biggest drawbacks of using the Hello Casino website is the complete lack of information easily available. Much is hidden, which could easily put off those browsing for casino sites to use. At least they have a responsive online live chat, which is helpful, because you could easily get lost using this site.
Hello Casino could offer the best welcome bonuses and promotions on the web, but if they did, you wouldn’t have a clue about it, because there is simply nowhere to find out about the exact details of promotions without venturing to terms and conditions or live chat and support.
The catalogue of games is poor as well. Considering Hello Casino has access to NetEnt’s – one of the most trusted and prolific casino software developers in the world – back catalogue, you have to wonder why they don’t have all of the other branded games that competing online casinos boast.
Hello Casino In Summary
We regretfully say that Hello Casino is quite a disappointing experience and, as far as online casinos go, they really are lagging behind their competitors. Hello Casino don’t have a unique selling point at all, which isn’t such a big deal in the online casino market as long as you can offer something to take the mind away from the superficial elements.
One of the biggest disappointments of the Hello Casino website has been mentioned quite a lot in this Hello Casino review, and it has probably been mentioned in other Hello Casino reviews too, because the lack of NetEnt branded games is shocking, especially when they are missing out on such cool brands and games, such as Guns n Roses and South Park.
Hello Casino reviews are quick to note that Hello Casino is not an online casino that instils confidence in you, especially when there are so many better options out there. Hello Casino has a lot of improving to do if they want to become a popular online casino website. One of the easiest ways to do that is to offer good welcome bonuses and great promotional offers, something Hello Casino fail to do. If they fix that, add more NetEnt branded games, and improve the amount and access to information of their website, they could start to compete with their peers. If, after reading this review, you’d still like to see what Hello Casino has to offer, by all means click on the affiliate links above and give them a try.